Return Policy

Overview

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • A receipt or proof of purchase is required.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary items.

  • Hazardous materials or flammable liquids/gases.

  • Gift cards.

  • Downloadable software products.

  • Certain health and personal care items.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use.

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.

  • Items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • Your refund will be processed and credited back to your original payment method within a specified number of days.

If you haven’t received your refund after approval:

  1. Check your bank account again.

  2. Contact your credit card company as it may take some time before the refund is posted.

  3. Contact your bank as processing times may vary.

  4. If you’ve followed these steps and still haven’t received your refund, please contact us at support@stylita.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To exchange an item for the same product, contact us at support@stylita.com

Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift, we will issue a refund to the original purchaser, who will be informed about the return.

Shipping Returns

To return a product, please mail it to:

Stylita Returns Department

Return shipping costs are your responsibility and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

If you have any questions regarding returns or refunds, please contact us at support@stylita.com.